User-Generated Content (UGC) Policy

At TreasuredTale ("TreasuredTale", "we", "us", "our"), we deeply value the stories, photos, reviews, and experiences our customers choose to share. This User-Generated Content (UGC) Policy explains how customer content may be submitted, uploaded, tagged, shared, used, credited, moderated, stored, and removed — and outlines the rights, responsibilities, permissions, and protections of both TreasuredTale and customers.

This Policy works together with our:

• Terms & Conditions;
• Privacy Policy;
• Cookie Policy;
• Shipping & Delivery Policy;
• Return & Refund Policy;
• Warranty Policy;
• Accessibility Statement;
• Image & Media Usage / Content License;
• Anti-Fraud, Chargeback & Abuse Prevention Policy;
• Do Not Sell or Share My Personal Information;
• Children's Privacy Notice;
• California Notice at Collection;
• Data Processing Addendum (DPA);
• Security Policy.
• User-Generated Content (UGC) Policy
  

By posting, uploading, tagging, sending, or submitting content to TreasuredTale, you agree to this Policy.

1. What Counts as User-Generated Content (UGC)

UGC includes any content you voluntarily create, submit, or publicly associate with TreasuredTale, including:

• Product reviews and testimonials;
• Written comments or feedback;
• Star ratings;
• Photos or videos;
• Unboxing or gifting moment videos, or experiences related to your purchase;
• Stories or gift moments;
• Social media content tagged with @TreasuredTale or #TreasuredTale;
• Photos/videos sent to Customer Support;
• Uploaded personalization notes for custom orders;
• Content submitted to customer service (photos/videos for order support);
• Before/after comparisons;
• Messages containing images of products, packaging, or gifting scenes.

If you created it and it relates to TreasuredTale — it is considered UGC.

2. Your Rights & Ownership

You remain the copyright owner of all UGC content you create.

However, by submitting or tagging UGC, you grant TreasuredTale a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to:

• Display;
• Repost;
• Copy;
• Edit (crop, resize, brightness—never altering meaning);
• Use on product pages;
• Use in email/SMS marketing;
• Use in paid ads and retargeting;
• Use on social media;
• Use in A/B tests (CRO);
• Use in printed materials or inserts;
• Use in to build trust, transparency, authenticiy, and review widgets;
• Use in visual mockups or promotional layouts.

We will never alter the meaning of your content or misrepresent your identity.

This license is required to legally use UGC in a safe, consistent, and clearly authorized way.

2.1 Withdrawal of Permission

If you request removal:

• We will stop using your UGC in future marketing.
• We are not required to remove UGC that has already appeared in:
  • Past ads;
  • Sent emails;
  • Printed materials;
  • Completed campaigns;
  • Archived content.

This protects both the customer and TreasuredTale from legal conflicts.

3. Permission Requests for Social Media

If we want to use your public social media post (e.g., Instagram, TikTok, Facebook), we may request permission via a comment or message:

"Reply YES TREASUREDTALE to give permission."

By replying, you authorize us to use your content as described in Section 2.

If you send photos privately to support (e.g., verifying an issue), that permission applies only to order support, not marketing unless explicitly approved.

4. Authenticity Requirements & Misrepresentation Rules

To protect all customers, UGC must be:

• Genuine and honest;
• Submitted by a real customer;
• Based on an actual TreasuredTale purchase;
• Unaltered in a misleading way (color distortion, scale manipulation);
• Free of staged or fabricated "damage".

Not permitted:

• Fake reviews;
• AI-generated reviews/testimonials;
• Deepfake or digitally simulated defects;
• Reviews created in exchange for undisclosed incentives;
• Images taken from other websites;
• Content intended to manipulate refunds or warranties.

Fraudulent UGC violates this Policy and may result in account restriction or denial of warranty claims.

5. Moderation & Removal

We maydecline, hide, edit, or remove UGC that contains:

• Hate speech, harassment, or profanity;
• False, misleading, or fraudulent claims;
• Digitally manipulated defect images;
• Violent, inappropriate, or explicit content;
• Intentional misinformation;
• Copyrighted material you do not own;
• Private data of others;
• Unsafe, graphic, or inappropriate content;
• Paid reviews without disclosure;
• Defamatory or malicious content;
• Attempts to harm our brand (defamation, impersonation, fraud);
• Content used to obtain refunds, replacements, or disputes dishonestly (refund or dispute requests must go to support@treasuredtalestore.com);
• Spam, duplicate posts, manipulated ratings, or fake reviews.

We may also request additional information to verify authenticity.

Moderation protects customers and the integrity of the brand.

You may request removal of your UGC at any time unless:

• Required for fraud review;
• Needed for chargeback evidence;
• Needed for legal compliance;
• Required for warranty claim verification.

6. Prohibited Uses of UGC (Customer Responsibilities)

You agree not to submit:

• Content you do not own the rights to;
• Photos featuring minors without guardian consent;
• Someone else's personal information;
• Fake defect photos or staged product damage;
• AI-generated reviews/testimonials;
• Paid or incentivized reviews without required disclosure;
• Content meant to defraud, manipulate refunds, or influence disputes.

Fraudulent submissions may be declined and reviewed under our Anti-Fraud Policy.

7. Prohibited Uses of UGC (Customer Responsibilities)

You agree not to submit:

• Content you do not own the rights to;
• Copyrighted photos/videos;
• Photos of minors without legal permission or guardian consent;
• Someone else's personal information;
• Fake defect photos or staged product damage;
• Misleading or staged damage;
• AI-generated reviews/testimonials without disclosure;
• Paid or compensated reviews without required disclosure;
• Content intended to manipulate discounts, refunds, warranties, policy outcomes, or influence disputes or defraud.

Fraudulent submissions may be declined and reviewed under our Anti-Fraud Policy.

Violation may result in:

• Denial of claims;
• Blocking future orders;
• Account restriction;
• Providing evidence to payment processors or authorities (fraud cases).

8. Accuracy & Authenticity Requirements

All UGC must be:

• Honest;
• Accurate;
• Based on a genuine TreasuredTale purchase;
• Free from misleading edits (color, scale, brightness manipulation).

We may request proof of purchase before publishing or retaining UGC.

9. How We Use UGC

Your UGC content may appear in:

• Product galleries & listing photos;
• Social media posts (organic & paid);
• Email and SMS campaigns;
• Website banners;
• Print materials or packaging inserts;
• Blog content & gift guides;
• Paid advertising;
• Paid ads (Facebook & Instagram (Meta), Pinterest, Google, YouTube, TikTok);
• A/B testing for improved customer experience;
• Trust-building sections (homepage, footer, product pages, review widgets);
• CRO experiments to improve conversions (optimization).

We may make minor edits (crop, resize, adjust brightness) but we never alter meaning, body shape, identity, or personalization details.

Usage is non-exclusive and for brand-related purposes only.

10. Credit & Attribution

When possible — and when applicable — we may credit:

• Social media handle;
• First name or initial;
• Country or city (optional).

We will never display private or sensitive information.

11. Privacy & Data Usage

UGC may contain personal information. 
Any personal information included in UGC is processed according to our:

• Privacy Policy;
• Do Not Sell or Share My Personal Information;
• California Notice at Collection.
  

We do not sell customer personal data.

12. Children's Content

We do not knowingly request UGC from children.

If you submit content involving a minor, you confirm that:

• You are the parent or legal guardian, or
• You have explicit documented permission from them or the legal guardian.

If you believe unauthorized content was posted, contact us immediately.

13. Removal Requests

You may request removal at any time unless the content is required for:

• Fraud verification;
• Warranty claim evidence;
• Chargeback investigation;
• Legal obligations.

You may request removal of your UGC at any time by emailing:
support@treasuredtalestore.com.

Requests are handled promptly.

We will remove UGC from future use.
We are not required to remove UGC already included in:

• Past email campaigns;
• Printed materials already produced;
• Past ads already published;
• Legal or fraud-related documentation.

This protects the integrity of completed campaigns.

14. Reporting Misuse or Rights Concerns

If you believe your UGC was used incorrectly or your rights were violated, please contact us directly:

• Email: support@treasuredtalestore.com
• Subject line: "UGC Rights Concern".

Include:

• Your name;
• A link or screenshot of the content;
• A brief explanation of your concern.

We will respond promptly.

15. Contact Information

For permissions, UGS removal requests, questions, or clarification, please contact us at:

• Email: support@treasuredtalestore.com
• Subject: "UGC Request".

Last updated: August 15, 2025
Version 3.0