Warranty Policy

At TreasuredTale, we stand behind the quality and meaning of every personalized gift, jewelry piece, apparel item, and custom keepsake we offer. This Warranty Policy explains what is covered, what is not, and how to submit a claim. It applies to all purchases made directly through TreasuredTaleStore.com or our official marketplace listings.

Our goal is simple: if something is genuinely wrong, we make it right.

This Warranty Policy should be read together with our:

• Terms & Conditions;
• Privacy Policy;
• Shipping & Delivery Policy;
• Return & Privacy Policy.

1. Overview of Warranty Coverage

TreasuredTale provides a 30-day limited warranty covering:

• Manufacturing defects;
• Craftsmanship issues;
• Items damaged on arrival;
• Incorrect items received;
• Print/engraving defects;
• Broken clasps, chains, attachments, or hardware;
• Tarnishing or discoloration upon arrival (not after wear). 

This warranty applies to:

• Personalized products;
• Custom-made items;
• Non-personalized products;
• Jewelry;
• Apparel;
• Acrylic gifts;
• Ornaments;
• Mugs, tumblers;
• Home décor;
• All other items sold by TreasuredTaleStore.com.

If the item is defective or incorrect, we gladly replace it at no cost.

2. What Is Not Covered?

To protect customers and the store from misunderstandings, the following are not considered defects and are not covered by warranty:

2.1 Normal Wear & Tear

Including but not limited to:

• Fading;
• Minor scratches;
• Softening or light dulling of prints over time;
• Stretching of apparel;
• Minor surface marks on acrylic;
• Coating wear on tumblers;
• Aging from regular use.

2.2 Damage Caused by Improper Use

Not covered:

• Exposure to water (swimming, showering), chemicals, lotions, perfumes;
• Bending, dropping, or force;
• Tarnishing after wear;
• Damage from improper handling or storage.

2.3 Customer-Submitted Personalization Details

Personalization errors made by the customer are not covered under warranty. This includes:

• Misspellings;
• Wrong names, 
• Wrong dates;
• Wrong locations;
• Wrong messages;
• Any other inaccuracies submitted during personalization.

TreasuredTale does not review, edit, or correct personalization inputs. Each customized product is created exactly according to the information the customer provides at checkout.

2.4 Appearance & Expectation-Based Claims (Not Considered Defects)

The following issues are not considered manufacturing defects, as they relate to personal perception, screen variations, or normal production variance:

• "Looks slightly different than imagined."
• "Quality is not what I expected."
• Minor color variations due to screen or device settings;
• Size/color/weight/scale feeling different than expected;
• Items appearing smaller or larger than expected or than shown in lifestyle/close-up product photos;
• Differences in acrylic, metal tone, shine, or brightness compared to photos;
• Perceived differences between digital mockups and real-life items;
• Assumptions about included packaging, gift boxes, or upgrades;
• Any similar subjective or expectation-based complaint that does not indicate an actual production defect.

Digital displays vary, and slight differences in color, brightness, finish, and scale are normal.

2.5 Damage During Unboxing

Tears, scratches, or damage occurring during opening are not covered.

2.6 Lost/Stolen Items

Not covered, including after delivery.

2.7 Incorrect or Incomplete Shipping Address

If the customer enters an incorrect address, delivery issues cannot be covered under warranty.

2.8 Subjective perceptions of appearance

Including, but not limited to: "looks slightly different than imagined," minor color variations due to screen settings, perceived differences in size/weight/scale, items appearing smaller or larger than expected or than shown in product photos (which may include close-ups or lifestyle scenes), variations in acrylic or metal tone, brightness differences between screens and real life, assumptions about packaging or gift box upgrades, or general expectations about quality—along with any similar situations that do not indicate a manufacturing defect.

3. Handmade, Personalized & Custom Items

Handmade, custom or personalized items are made to order, created specifically according to the specific inputs you provide.

Because these products are uniquely handcrafted for you:

• Personalized, custom and made-to-order items cannot be returned, refunded, or cancelled once production has begun, unless they arrive defective, damaged, incorrect, or not as described.
• Personalization is printed or engraved exactly as entered by the customer.
  TreasuredTale is not responsible for misspellings, incorrect names, dates, messages, or any other inaccuracies submitted during the order process.
• Natural production variations are normal and not considered defects.
  Slight differences in print, engraving depth, alignment, color tone, material texture, or finishing may occur due to the handmade or custom-manufacturing process.
• These items remain non-returnable except where required by mandatory consumer laws (e.g., defective goods under EU/EEA statutory rights).

We carefully review all return and refund requests. For items that are handmade, custom, or personalized, each piece is created specifically for your order and quality-checked before shipping. Because of the made-to-order nature of these products, quality issues are rare but may occasionally occur.

If a handmade, custom, or personalized item arrives with a manufacturing imperfection, we will assess the situation and provide the appropriate resolution. While refunds are not available for these made-to-order items, we may, at our sole discretion, offer a complimentary remake or replacement when the issue qualifies as a verified product defect.

This policy applies specifically to handmade, custom, and personalized items and does not affect any rights customers may have under applicable consumer-protection laws.

4. Products Made Through Trusted Production Partners

To meet the different needs of our customers who prefer finding a broad selection of meaningful gifts in one place, TreasuredTale cooperates also with trusted international production partners.

Because of this:

• Some items may be produced in different facilities;
• Materials or components may differ slightly across batches;
• Production method differences may cause small variations.

These are normal within the made-to-order production process and are not considered defects unless they affect the item’s functionality.

5. Product Category–Specific Warranty Rules

5.1 Jewelry

Covered:

• Missing stones upon arrival;
• Broken chains or clasps;
• Incorrect engraving;
• Severe discoloration upon arrival.

Not covered:

• Tarnishing after wear;
• Reaction to skin types or pH;
• Damage from chemicals, perfumes, water.

5.2 Acrylic, Ornaments & Home Décor

Covered:

• Cracks on arrival;
• Print defects;
• Severe surface damage.

Not covered:

• Minor micro-scratches inherent to acrylic;
• Small surface marks that naturally occur in production.

5.3 Apparel

Covered:

• Tears upon arrival;
• Severe misprints;
• Wrong size delivered;
• Incorrect design.

Not covered:

• Sizing differences up to 1–2 cm (standard industry tolerance);
• Slight print placement variations;
• Color variation between screen and real fabric.

5.4 Mugs, Tumblers & Drinkware

Covered:

• Dents or cracks on arrival;
• Incorrect print;
• Paint/print severely damaged on arrival.

Not covered:

• Minor speckles or coating variation;
• Coating wear from dishwashers (handwash recommended).

6. Time Window for Warranty Claims

All warranty issues must be reported within 30 days of delivery.

Claims made after this period may not be eligible.

7. Proof Requirements (Fraud Prevention)

To verify your claim quickly and prevent fraudulent requests, we require:

• Order number and associated email;
• Clear photos or video showing the defect;
• Description of the issue.

We may request:

• Multiple photos;
• Additional angles;
• Return of the item.

This ensures fairness to all customers.

8. How to Submit a Warranty Request?

Proof of purchase (order number and associated email) is required for all warranty claims.

Email us at: 
support@treasuredtalestore.com

Include:

• Subject line: "Warranty Request";
• Your order number and associated email;
• Photos/video of the issue;
• Explanation of the problem.

Claims are reviewed within 2–4 business days.

9. Replacement Terms

If your claim is approved:

• A replacement is provided free of charge;
• Return is required, and the customer is responsible for any return-related costs unless otherwise instructed by our support team following our review;
• If the original item is no longer available, a new version of equal or higher value will be sent;
• Shipping times follow our standard estimated delivery timelines and are not guaranteed, as actual delivery may vary based on carrier handling and external factors.
• Replacements do not restart, extend, or renew the original warranty period.

10. Shipping Damage

If your item arrives damaged in transit, we will gladly assist you. To qualify for a replacement, you must:

• Report the issue within 5–7 days of delivery (based on the carrier’s tracking).
• Provide clear photos of:
  • the damaged item,
  • the packaging,
  • the shipping label.
• Keep all packaging until the claim is resolved (carriers can request proof).

Once the required documentation is received, we will:

• Assess the damage,
• Determine whether it qualifies as a shipping-related defect, and
• Where applicable, file a carrier claim on your behalf.

If approved, we will send a replacement at no cost.

Important:
We cannot cover damage reported after 7 days, without photos, or damage caused after unboxing.

11. Warranty Limitations

This warranty is:

• Non-transferable;
• Applies only to the original purchaser;
• Applies only to purchases made directly through TreasuredTaleStore.com;
• Orders with verifiable proof of purchase;
• Not applicable to lost, stolen, or customer-damaged items.
  

This warranty applies only to items purchased for personal use. Products bought for resale, commercial use, or business/institutional purposes are excluded from warranty coverage.

We reserve the right to deny warranty claims that show excessive patterns of misuse, repeated damage, or behavior inconsistent with normal product use.

This warranty does not cover, and TreasuredTale is not liable for, any consequential, incidental, or indirect damages.

12. Consumer Rights – EU/EEA, UK & U.S. Statutory and Legal Warranty Protections

Nothing in this Warranty Policy affects your statutory consumer rights.

For customers located in the EU/EEA or the United Kingdom, the following mandatory protections apply under consumer law (including the Consumer Sales Directive and the UK Consumer Rights Act):

• You are entitled to a 2-year legal guarantee of conformity for goods purchased for personal use.
• If a product develops a defect that makes it non-compliant with the contract, you may have the right to a repair, replacement, or other remedy as required by law.
• These statutory rights apply regardless of any commercial warranty we offer.

Our 30-day TreasuredTale Commercial Warranty operates in addition to your legal rights—not instead of them.
It provides faster support and covers manufacturing defects identified at arrival or shortly after purchase, while statutory protections remain available for issues arising within the legally defined period of normal use.

Your statutory rights cannot be excluded, limited, or replaced by this policy.

In the United States, your rights under the Magnuson–Moss Warranty Act and applicable state laws apply in addition to our commercial warranty.

13. Products That Meet Safety Standards

We use materials that meet strict safety and quality standards across all product categories, jewelry, accessories, acrylic décor, apparel, leather goods, watches, home & living items (such as blankets, pillows, mats, towels, kitchen and table products, seasonal décor, toys & games, and office items), wall art, and more. Examples of commonly used materials may include:

• 316L surgical-grade stainless steel;
• 18K gold plating (where applicable);
• Acrylic suitable for consumer use;
• Non-toxic, skin-safe textile inks for apparel;
• Durable polyester fabrics (blankets, pillows, home textiles);
• Rubber-backed mat materials designed for household use;
• Vegan-friendly leather alternatives (where applicable);
• PU leather and similar commonly used leather materials;
• High-quality MDF / engineered wood used in wall art;
• Premium cotton or cotton-blend textiles for select products;
• Foam or fiberfill materials used in pillows and cushions;
• Non-toxic printing materials used across décor and wall art;
• Additional materials as described on individual product pages.

All materials comply with applicable U.S. and EU consumer safety regulations, including requirements relating to nickel release, cadmium limits, textile safety, and general product safety obligations. Where applicable, our materials are sourced from manufacturers who follow commonly accepted industry standards. For full product-specific material details, please refer to the individual product pages.

14. When the Warranty Will Not Apply (Anti-Fraud Protection)

We reserve the right to refuse warranty claims that show:

• Clear signs of intentional damage;
• False claims unsupported by evidence;
• Multiple repeat claims from the same customer;
• Claims inconsistent with product materials or expected wear;
• Attempts to obtain multiple replacements for the same order.

15. Governing Law

This Warranty Policy is governed by the laws of the State of Florida, USA, except where mandatory consumer-protection laws in your country of residence apply. In such cases, your local statutory rights remain fully protected.

Last Updated: August 15, 2025
Version 3.0