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Frequently asked question
Sometimes the delays for regular mail are longer than normal, depending on busy periods or statutory holidays. At this time, it is normal to observe a longer delivery time. If however after 14 days you have not received anything, contact us at: xx@madore.com and we will be happy to help you!
If the order is not yet sent, we will change the delivery address as soon as notified. If, however, the order is already sent, the delivery time will be longer since we will have to wait for the package to return to us before forwarding it to the correct address.
MADORE is not responsible for additional customs fees upon receipt of your package. These charges are sometimes observed for shipments outside of Canada. Please check with your customs office to avoid additional charges.
We value your feedback and are here to assist you with any questions or concerns you may have. Whether you need help with your order, have inquiries about our products, or want to share your experience, our dedicated support team is ready to provide you with prompt service. We look forward to connecting with you.
Please fill out the form below, and we will get back to you as soon as possible.
Note: Because we receive a large number of spam and unsolicited emails each day, we are unable to respond to such messages.
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