Anti-fraud, Chargeback & Abuse Prevention Policy

At TreasuredTale ("TreasuredTale", "we", "us", "our"), we are committed to protecting our customers, our business, and the integrity of our personalized and custom-made products. This Anti-Fraud, Chargeback & Abuse Prevention Policy explains how we handle suspicious activity, fraudulent orders, abusive claims, and misuse of our refund, warranty, and chargeback processes.

This Policy works together with our:

• Terms & Conditions;
• Privacy Policy;
• Shipping & Delivery Policy;
• Refund & Return Policy;
• Warranty Policy;
• Cookie Policy.

By using our website or placing an order, you agree to this Policy.

1. Fraud Screening & Order Verification

To protect customers and the business, we use industry-standard fraud-prevention tools, including:

• Automated fraud scoring (Shopify Fraud Protect & partners);
• IP and geolocation verification;
• Address validation;
• Multi-order risk checks;
• Payment verification systems.

If an order is flagged as suspicious, we may:

• Request additional information to confirm identity;
• Verify shipping and billing details;
• Contact the customer directly;
• Temporarily place the order on hold;
• Cancel the order and issue a refund if verification fails.

We do not store sensitive payment data; verification is handled securely through our payment partners.

2. Prohibited & Suspicious Behaviors

The following actions may be considered high-risk and may lead to order cancellation, account review, or additional verification:

• Using false names, addresses, or contact information;
• Repeated failed payment attempts;
• Mismatched billing/shipping information without explanation;
• Using VPNs or anonymizing tools to hide identity;
• Placing multiple identical orders within short time periods;
• Unusual patterns such as rapid add-to-cart/checkout attempts;
• Attempting to use unauthorized discount codes;
• Claiming not to receive items that tracking shows as delivered;
• Creating multiple accounts to exploit promotions or discounts.

We reserve the right to refuse service to anyone engaging in fraudulent or abusive conduct.

3. Chargeback & Payment Dispute Policy

We strongly encourage customers to contact us first at support@treasuredtalestore.com before filing a dispute.

If a chargeback is filed without contacting us:

• Fulfillment may be paused;
• Future orders may be blocked;
• Evidence may be submitted to the payment provider including:
  • Order details
  • IP logs
  • Delivery confirmation
  • Communication history
  • Photos/videos provided
  • Fraud analysis reports

False, abusive, or invalid chargebacks may result in account restriction.

4. "Item Not Received" (INR) Claims

For packages marked delivered by the carrier:

1. We ask customers to check:

• Mailbox / parcel locker;
• Neighbors;
• Household members;
• Building office/reception.

      2. We may initiate a carrier trace.
      3. We may request a signed "non-receipt declaration".

For high-risk cases, we may require:

• Police non-delivery report;
• Signature confirmation on future orders.

5. "Item Not As Described" (INAD) Claims

To prevent fraudulent claims, we require:

• Clear photo or video evidence of the issue;
• Description of what is wrong;
• Proof that the item received is from TreasuredTale.

We do not accept claims that are based only on:

• personal preference;
• expectations not supported by product descriptions;
• color, size, or brightness differences caused by screens;
• assumptions about packaging;
• subjective opinions such as "quality/size/color/brightness expected was different".
  (See Warranty Policy for full non-defect list.)

6. Misuse of Personalized, Custom & Price-Dependent Products

Because personalized, custom-made, and made-to-order items are created specifically for each customer, the following situations are not eligible for refunds, replacements, cancellations, or disputes:

6.1 Personal Preference or Customer-Input Errors

• "Changed my mind."
• "I entered the wrong name/date/message."
• "I don't like it anymore."
• "I expected something else."
• "The quality/size/color feels different than I imagined."
• "It looks different from what I pictured."

Customers are responsible for checking all personalization details carefully before submitting an order.

TreasuredTale does not review, edit, or correct personalization entries.

6.2 Price, Discount & Promotion-Based Claims

These reasons are not considered valid for refunds, returns, replacements, or disputes:

• "I found a better offer / bigger discount elsewhere."
• "I saw this product cheaper on another website."
• "I want to apply a discount after placing my order."
• "I forgot to enter a discount code."
• "The discount code expired before I used it."
• "I want the price from the sale that ended yesterday."
• "I bought before the sale started and want the lower price."
• "The price changed after I purchased."

TreasuredTale does not offer post-purchase price adjustments, price matching, or retroactive discounts.

6.3 Expired or Misused Promotions

Not eligible for adjustments:

• Expired discount codes;
• Sale offers no longer active;
• Limited-time or seasonal promotions;
• Flash sale prices;
• Influencer codes used after expiration;
• Attempts to stack multiple discount codes;
• Discounts claimed from unauthorized third-party sites.

Discounts must be applied before checkout.
Expired discounts cannot be honored for any reason.

6.4 Competitor Pricing or Third-Party Shop Listings

Items found cheaper elsewhere — including on marketplaces (Etsy, Amazon), peer sellers, or counterfeit sites — do not qualify for:

• Refunds;
• Cancellations;
• Chargebacks;
• Price adjustments.

This protects the integrity of our genuine products and prevents fraud.

6.5 Summary 

Because personalized and custom-made items are crafted specifically for you, and pricing varies across seasons, promotions, and platforms, these types of requests are not covered under refunds, cancellations, or disputes. This ensures fairness, transparency, and protection for all customers.

7. Abuse of Refunds, Discounts, or Promotions

The following behaviors are considered misuse:

• Requesting discounts after order placement;
• Asking to honor expired coupons;
• Claiming a lower price seen elsewhere;
• Repeat requests for refunds without evidence;
• Demanding partial refunds with no defect;
• Attempting to stack discount codes;
• Refund abuse during holiday sales.

We reserve the right to refuse such requests.

8. False or Fraudulent Claims

Submitting false claims, forged photos, altered images, or intentionally misleading information may result in:

• Denial of the claim;
• Account restriction;
• Reporting to payment processors;
• Reporting to carriers;
• Legal action in severe cases.

9. Right to Refuse Service

We may refuse service, cancel future orders, or block accounts that:

• Engage in fraud;
• Repeatedly file unwarranted disputes;
• Abuse customer support;
• Threaten or harass staff;
• Misuse promotions, returns, or chargebacks;

This protects genuine customers and keeps pricing fair.

10. Cooperation With Law Enforcement & Carriers

In cases of identity theft, payment fraud, or mail fraud, we may share necessary information with:

• Payment processors;
• Shopify Fraud Team;
• Carriers (USPS, UPS, etc.);
• Law enforcement agencies.

Only when required and allowed by law.

11. How Customers Can Avoid Delays

To ensure smooth order processing:

• Enter accurate shipping/billing information;
• Respond promptly to verification requests;
• Avoid using VPNs when checking out;
• Provide correct personalization details;
• Contact us before filing any dispute.

We're always here to help.

12. Contact Information

If you have questions or need support: 
support@treasuredtalestore.com.

Last updated: August 15, 2025
Version 3.0