1. Introduction
Welcome to TreasuredTale ("TreasuredTale", "we", "us", "our"). These Terms & Conditions of Service ("Terms", "Terms of Service") govern your access to and use of our website, services, and products, including personalized gifts, jewelry, and custom keepsakes (collectively, the "Services").
By accessing or using our website or purchasing from us, you agree to be bound by these Terms and by all additional policies referenced or linked here, including our Privacy Policy, Refund Policy, Warranty Policy, Cookie Policy, and Accessibility Statement. If you do not agree to these Terms, you must not use our website or Services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and Services to you.
2. Definitions
For the purposes of these Terms:
- "Website" means https://treasuredtalestore.com and any related pages we operate.
- "Services" means the Website, our online store, and all features, tools, and services we provide.
- "Products" means all items offered or sold by TreasuredTale, including personalized gifts, jewelry, and custom keepsakes.
- "User", "you", "your" means any individual or entity accessing or using the Website or Services.
- "User-Generated Content" / "UGC" means any content you submit, including reviews, photos, testimonials, comments, or messages.
3. Eligibility & Age Requirements
By using our Services, you represent and warrant that:
- You are at least the age of majority in your place of residence; or
- You are using the Services under the supervision and consent of a parent or legal guardian.
You may not use our Services if doing so is prohibited under applicable law.
4. Account Registration & Security
Some features of the Website may require you to create an account.
You agree to:
- Provide accurate, complete, and current information;
- Keep your login credentials secure and confidential;
- Promptly update any changes to your information.
You are responsible for all activity that occurs under your account. If you believe your account has been compromised, notify us immediately at support@treasuredtalestore.com.
5. Orders, Payments & Order Acceptance
By placing an order, you:
- Offer to purchase Products under these Terms;
- Authorize us or our payment processors to charge your selected payment method.
We may, at our discretion:
- Refuse or cancel any order;
- Limit or cancel quantities purchased per person, household, or order;
- Restrict orders that appear to be placed by dealers, resellers, or distributors.
If an order is modified or canceled, we may attempt to notify you via the email or billing address provided at checkout.
You agree to provide accurate and up-to-date billing information.
For full details, see our Refund Policy:
https://treasuredtalestore.com/pages/refund-policy
6. Products, Pricing & Availability
We aim to display and describe all Products as accurately as possible. However:
- Colors, materials, and images shown on screens may vary due to device differences;
- All descriptions, prices, and availability may change at any time without notice;
- We may discontinue any Product at any time;
- Certain Products may be available exclusively online and may have limited quantities.
We do not warrant that any Product will meet your expectations or that any errors will be corrected.
7. Product Materials, Quality & Safety Compliance
TreasuredTale offers a range of personalized gifts across multiple product categories, including jewelry, acrylic displays, apparel, drinkware, and other custom items. Because materials differ by product type, we maintain strict quality and safety standards for every category:
7.1 Jewelry
Our jewelry is made from 316L surgical-grade stainless steel, with premium options plated in real 18K yellow gold. All jewelry materials comply with applicable EU consumer safety regulations (EU Standards Compliance), including standards on nickel release and restricted substances.
7.2 Acrylic Displays & Keepsakes
Our acrylic plaques and displays are produced using durable, high-clarity acrylic that meets applicable EU and US product safety standards.
7.3 Apparel
Our apparel products (T-shirts, hoodies, etc.) are printed on industry-standard textiles and inks that meet OEKO-TEX, CPSIA, or comparable safety standards (depending on manufacturer and print location).
7.4 Drinkware (Mugs & Tumblers)
Drinkware items use food-grade materials that comply with FDA (US) and EU food safety requirements where applicable.
General Compliance
All products undergo quality control by our production partners and comply with applicable consumer safety regulations in the EU (EU Standards Compliance), US, UK, Canada, and Australia, based on product category.
Please refer to each product page for specific materials information.
8. Shipping, Delivery & Risk of Loss
Shipping methods, estimated delivery times, and applicable costs are described in our Shipping Policy:
https://treasuredtalestore.com/pages/shipping-policy
Key points:
- Estimated delivery dates are provided for convenience only and are not guaranteed.
- Risk of loss and title pass to you when the Product is delivered to the shipping carrier, unless your local mandatory laws require otherwise (especially for EU/EEA consumers).
- You are responsible for providing a complete and accurate shipping address. We are not liable for delays or non-delivery due to incorrect addresses.
- Carriers may experience delays due to high seasonal volume, weather conditions, customs inspections, or other factors beyond our control.
- During peak holiday seasons, production and shipping times may be longer than usual. We recommend ordering early to avoid delays.
9. Import Duties, Taxes & Customs
TreasuredTale does not charge VAT, sales tax, import duties, or customs fees.
For international orders:
- Buyers are responsible for any VAT, customs duties, import taxes, or other fees imposed by their local authorities.
- These charges are determined by the destination country and are outside our control.
- Customs processes may cause additional delays for which we are not responsible.
10. Returns, Refunds & Exchanges
Our Refund Policy explains when and how you may return Products, request refunds, or obtain replacements:
https://treasuredtalestore.com/pages/refund-policy
General rules:
- Non-personalized items may be eligible for returns or refunds under the conditions listed in our Refund Policy.
- Personalized or custom-made Products are non-returnable and non-cancelable, except when defective, damaged, or incorrect upon arrival.
- Nothing in these Terms limits your statutory consumer rights (especially for EU/EEA and UK consumers).
11. Personalized & Custom Products
TreasuredTale specializes in perosnalized & custom-made Products created based on information you provide.
By submitting personalization details, you confirm that:
- All information provided is accurate and correctly spelled;
- You have all rights to use any text, names, or content submitted;
- Your personalization does not infringe third-party rights or laws.
Personalized & custom Products cannot be canceled once production begins and are non-returnable unless defective or incorrect.
12. Size, Measurements & Product Variations
All sizes, measurements, and dimensions provided on the Website are approximate. Small variations may occur due to manufacturing tolerances, handcrafted elements, and material characteristics.
Because many of our Products are handcrafted or custom-made:
- Slight differences in size, alignment, engraving depth, or positioning may occur;
- Color tones and finishes may appear different due to lighting, screen settings, or device displays.
These normal and expected variations do not constitute defects and are not grounds for refunds or replacements unless the item materially differs from the Product description as outlined in our Refund Policy and Warranty Policy.
13. Intellectual Property
All content on the Website, including text, images, graphics, logos, icons, product designs (excluding your own personalization), audio, video, and software, is owned by or licensed to TreasuredTale and protected by copyright, trademark, and other intellectual property laws.
You agree not to:
- Reproduce, distribute, modify, create derivative works of, publicly display, or exploit any Website content without our prior written consent;
- Use any TreasuredTale trademarks, logos, or trade dress without express authorization.
Nothing in these Terms grants you any rights in or to our intellectual property other than the limited right to use the Website and Services as permitted by these Terms.
14. User-Generated Content, Reviews & Submissions
If you submit any User-Generated Content ("UGC"), such as reviews, ratings, photos, videos, testimonials, or messages, you grant TreasuredTale a:
- Worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable license
- To use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content
- In any media, for marketing, promotional, or other lawful business purposes.
You represent and warrant that:
- You own or otherwise control all rights to the UGC you submit;
- Your content is accurate and not misleading;
- Your content does not infringe any third-party rights or violate any laws.
We may, but are not obligated to, monitor, edit, or remove UGC that we deem, in our sole discretion, unlawful, offensive, harmful, misleading, defamatory, obscene, or otherwise objectionable.
UGC that you submit publicly (for example, product reviews) may be visible to others. TreasuredTale is not responsible for how third parties may use, share, or interpret your UGC.
15. Discounts, Promotions & Price Adjustments
From time to time, TreasuredTale may offer promotions, discount codes, seasonal sales, or limited-time pricing. Unless expressly stated otherwise in the promotional terms:
- Discount codes must be entered at checkout and cannot be applied after an order has been placed.
- Expired discount codes cannot be honored, regardless of when the customer discovered the promotion.
- Promotions, discounts, and limited-time offers cannot be applied retroactively to previous orders.
- Orders are not eligible for partial refunds or adjustments due to missed or expired discount codes.
- We do not guarantee that previously offered prices, promotions, or discounts will be available again.
- All promotions are subject to availability and may be modified or discontinued at any time without prior notice.
Customers are responsible for ensuring that any discount code is valid and correctly entered before completing their purchase.
16. Price Comparisons & Third-Party Pricing
TreasuredTale does not offer price matching, partial refunds, or cancellations based on prices found at third-party retailers, marketplaces, or websites.
You acknowledge and agree that:
- Prices offered by other sellers (including but not limited to Amazon, Etsy, AliExpress, Temu, Shein, or local stores) have no influence on TreasuredTale pricing.
- No refund, partial refund, or order cancellation will be granted because you located a similar or identical item at a lower price elsewhere.
- Price differences between retailers do not constitute an error, misrepresentation, or defect and are not grounds for a refund.
- Once production of a personalized or custom item has begun, the order cannot be canceled for any reason other than defect, damage, or error as defined in our Refund Policy and Warranty Policy.
- Personalized and made-to-order items are produced uniquely for you and therefore not eligible for cancellation based on external pricing.
This policy ensures fairness to all customers and reflects the custom nature of our products.
17. Prohibited Conduct
In addition to any other prohibitions in these Terms, you agree that you will not:
- Use the Website or Services for any unlawful purpose;
- Solicit others to perform or participate in unlawful acts;
- Violate any local, national, or international laws or regulations;
- Infringe or violate our intellectual property rights or those of others;
- Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any person;
- Submit false or misleading information;
- Upload or transmit viruses, malware, or any other malicious code;
- Attempt to gain unauthorized access to our systems or other users' accounts;
- Collect or track personal information about others without their consent;
- Spam, phish, pharm, pretext, spider, crawl, or scrape;
- Interfere with or circumvent security features of the Website or Services.
We may suspend or terminate your access to the Services if you violate this section or any other provision of these Terms.
18. Fraud Prevention, Order Verification & Anti-Abuse Policy
To protect our customers and our business, TreasuredTale actively monitors for fraudulent, abusive, or suspicious activity. By using our Website and Services, you agree to the following:
18.1 Fraud Screening & Identity Verification
We reserve the right to:
- Verify your identity via email or additional documentation;
- Request proof of address or payment authorization before fulfilling an order;
- Place orders on hold for manual review;
- Cancel orders that fail verification or appear high-risk.
Orders flagged by our payment processors, fraud-detection tools, or internal review systems may be automatically declined for your protection and ours.
18.2 Chargeback & Dispute Fraud
Filing a chargeback or payment dispute without first contacting TreasuredTale to resolve the issue is considered misuse of the Service.
We reserve the right to:
- Deny future purchases;
- Report abusive chargebacks to payment processors;
- Provide full evidence (photos, IP logs, delivery proof, timestamps, personalization files, and communication history) to banks and authorities.
Fraudulent chargebacks will be pursued to the fullest extent permitted by law.
18.3 Order Abuse & Misrepresentation
You agree not to:
- Falsely claim an item was not received;
- Falsely claim an item was damaged or incorrect;
- Submit fraudulent photos or evidence;
- Misuse refund, discount, or warranty systems;
- Attempt to obtain multiple refunds for the same order;
- Falsely claim "unauthorized purchase" to avoid payment.
Providing false statements may result in order cancellation, account termination, and legal action where applicable.
18.4 Bot Activity, Spam & Automated Purchasing
You may not:
- Use bots, scrapers, crawlers, automated tools, or scripts to place orders, collect data, or abuse promotions;
- Send spam, phishing attempts, or automated messages through our website;
- Interfere with or attempt to bypass our security systems.
We reserve the right to block IPs, users, or locations suspected of automated or malicious activity.
18.5 Limits on High-Risk or Suspicious Orders
To prevent fraud, we may:
- Limit quantities per customer, household, or address;
- Refuse orders placed from VPNs, proxies, or anonymized IPs;
- Cancel orders that appear unusually large, repeated, or repetitive;
- Require additional verification for orders involving personalized or high-value items.
18.6 False Claims & Abuse of Support
We maintain a respectful and supportive environment, and we expect the same from our customers. We may refuse service or terminate access if a user:
- Threatens staff, uses abusive or hateful language;
- Manipulates or misuses our support system;
- Repeatedly submits fraudulent or unfounded claims;
- Attempts to coerce refunds, discounts, or replacements.
18.7 Cooperation With Authorities
In cases of suspected fraud, identity theft, criminal misuse, or financial abuse, TreasuredTale may cooperate with:
- Law enforcement agencies;
- Payment processors;
- Anti-fraud organizations;
- Legal authorities.
This may include providing necessary order data, communication logs, delivery confirmations, or IP information, as permitted by law.
19. Third-Party Tools & Links
We may provide you with access to tools, apps, or services operated by third parties (including integrations via Shopify) on an "as is" and "as available" basis, without warranties of any kind. Your use of third-party tools is entirely at your own risk.
The Website may contain links to third-party websites that are not owned or controlled by TreasuredTale. We do not endorse, monitor, or control third-party sites and are not responsible for:
- Their content, policies, or practices;
- Any loss or damage arising from your use of them.
You should review the applicable terms, conditions, and privacy policies of any third-party websites or services before using them.
20. Personal Information & Privacy
Your submission of personal information through the Website and during purchases is governed by our Privacy Policy:
https://treasuredtalestore.com/pages/privacy-policy
Our Privacy Policy explains:
- What personal data we collect;
- How and why we use it;
- With whom we may share it;
- Your rights under applicable data protection laws, including the GDPR for EU/EEA residents.
By using the Services, you acknowledge that you have read our Privacy Policy and agree to its terms.
21. Errors, Inaccuracies & Omissions
From time to time, information on the Website or within the Services may contain typographical errors, inaccuracies, or omissions relating to:
Product descriptions;
- Pricing;
- Promotions and offers;
- Shipping charges;
- Transit times;
- Availability.
We reserve the right, to the extent permitted by law, to:
- Correct any errors, inaccuracies, or omissions;
- Change or update information;
- Cancel orders if any information is inaccurate, at any time and without prior notice (including after an order has been submitted).
We have no obligation to update or clarify information on the Website or within the Services except as required by law.
22. Disclaimer of Warranties
Except as expressly provided in these Terms, in our Warranty Policy, or as required by applicable law:
- The Website, Services, and all Products are provided on an "as is" and "as available" basis;
- We make no representations or warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement;
- We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that results obtained from using the Services will be accurate or reliable.
Where mandatory consumer rights apply (for example, in the EU/EEA and UK), these disclaimers shall not override rights that cannot legally be excluded.
23. Limitation of Liability
To the fullest extent permitted by law, TreasuredTale and its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any:
- Indirect, incidental, special, consequential, or punitive damages;
- Loss of profits, revenue, savings, data, or replacement costs;
- Damages arising from your use of, or inability to use, the Website, Services, or Products.
If TreasuredTale is found liable despite these limitations, our total aggregate liability for all claims related to the Website, Services, or any Products shall not exceed the total amount you actually paid to TreasuredTale for the specific Product or Service giving rise to the claim, to the extent permitted by law.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, our liability will be limited to the minimum extent permitted by applicable law.
24. Indemnification
You agree to indemnify, defend, and hold harmless TreasuredTale and its affiliates, officers, directors, employees, agents, contractors, suppliers, and service providers from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your breach of these Terms or any incorporated policy;
- Your violation of any law or third-party rights;
- Your use of the Website, Services, or Products.
25. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable part shall be deemed severed. The remaining provisions shall remain fully valid and enforceable.
26. Governing Law, Jurisdiction & EU/EEA Consumer Rights
These Terms and any disputes arising out of or relating to them, the Website, the Services, or the Products shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-laws rules.
Where required by mandatory consumer protection law (for example, for EU/EEA and UK consumers):
- You may have the right to bring claims in the courts of your country of residence;
- Mandatory consumer protection laws in your country may grant you additional rights.
Nothing in these Terms is intended to limit or exclude any rights you are entitled to under applicable mandatory consumer protection law. In the event of conflict between these Terms and such mandatory rights, the latter shall prevail.
27. Changes to the Service & Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting revisions on this page.
It is your responsibility to check this page periodically for updates. Your continued use of the Website or Services after changes are posted constitutes acceptance of the revised Terms.
We may also modify or discontinue the Services (or any part of them) without prior notice, to the extent permitted by law.
Your trust matters to us, and we are committed to transparent, fair, and reliable service in everything we do.
28. Contact Information
If you have any questions about these Terms or our policies, you can contact us at:
support@treasuredtalestore.com.
Last updated: August 15, 2025
